KFC’s pandemic marketing

As 2020 comes to an end, I’ve reflected on my favourite marketing campaigns. A stand out has to be KFC and how they handled the obstacles the Corona pandemic threw at them.  Many companies took the ‘we’re here for you’ approach, which in my opinion, can come across as a bit disingenuous. KFC on the other hand, were punchy and entertaining.

Before the pandemic hit the first peak in the UK, KFC released the standard Finger Lickin’ good campaign. This received a surprising 163 complaints reported the Advertising Standards Agency in March alone, saying that the ad was inappropriate given the current COVID crisis. 

I’m sure frustration was felt amongst some of the marketing team, who would have spent the past few months working hard to craft the perfect campaign, until…

After 64 years, KFC decided to drop one of the most famous slogans in the world ‘its finger lickin’ good’ to just ‘it’s good’. Where previously ‘finger lickin” would have been, was replaced with blurred words, to furthermore grab the attention of potential customers.

KFC had listened to their customers and acted upon it- marketing in its truest form.

It was a smart move as it made the brand more relevant in the minds of consumers at a low cost, and reinforced the existing slogan by announcing its temporary removal. As shown by the graph above, KFC’s brand awareness rose significantly.

Next up, was charming online contact with loyal customers. During the peak of the first peak of pandemic customers were not able to access any fast food. KFC’s response? #RateMyKFC, an interactive social media campaign which encouraged people to make their own version of KFC wings and post them on Twitter for people to review and criticise.

39% of social media users said they were spending more time on social media during the pandemic and this particular campaign generated hundreds of tweets within the first day.

The subsequent tongue-in-cheek TV ad showed actual mobile phone footage of poorly recreate the wings, with a backdrop of All By Myself by Celine Dion.

Playful self-criticism can work very well for a brand, for instance the well-known Mouldy Burger by Burger King, turning a negative into a positive. A trick I believe Corona beer is missing out on at the moment. For instance, if they were to create a campaign edged with a bit of humour towards people thinking the beer could actually give someone the virus, coupled with donating 10% of their proceeds to a COVID-related charity.

All in all, KFC has shown that the use of levity can go a long way.

The top 5 free online marketing courses

One good thing about living in 2020 is having free online resources accessible on your fingertips. If you’re looking to enhance your current skill set, or even a career change, it’s easier than ever to gain access to information on just about anything.

Why take one of these courses?

Digital marketing is one of the most demanded skills employers are seeking today, meaning that enrolling in these courses could be the key to opening the doors to a host of opportunities.

1: HubSpot Academy

HubSpot offers 38 courses, such as HubSpot’s Inbound Marketing Certification. Its easy to learn and super hands-on, consisting of the 12 classes, taking about 4.5 hours. It will give you an understanding about blogging, SEO, lead generation, conversion analysis and landing pages within the context of a modern-day inbound marketing strategy.

2: Fundamentals of digital marketing

Another industry-recognised certification is Google’s fundamentals of digital marketing. It covers all aspects of digital marketing at beginner level as well as intermediate. The 40-hour course has 26 modules that can taken at your own pace and whenever you want.

3: Facebook Blueprint

Facebook Blueprint offers self-paced and live e-learning courses allowing people to grow their organisations using Facebook and Instagram. Taking this course would make you an ideal candidate for a small business looking for someone to be able to get the best ROI (return on investment) on using this marketing platform.

4: WordStream

WordStream is a search engine and social media marketing software site. It has free guides, ebooks and best practices for users with varying levels of experience running pay-per-click (PPC) campaigns. Information is easy to digest, providing courses for beginners all the way to advanced.

5: edX

Finally, edX provides courses offered by top-tier universities, such as Harvard University and Massachusetts Institute of Technology. There are courses on CRM, marketing fundamentals and analytics. Considering the cost of regularly studying at one of these universities, it’s a no-brainer to take part in what they have to offer.

3 ways Covid-19 has accelerated the adoption of technology

The unprecedented effects of Covid-19 created a stop to ‘normality’ as we knew it. Every industry has had to re-evaluate their priorities, with developing a digital strategy high up on the list.

Despite how devastating these times have been for families and businesses, a silver lining is the innovation that has sparked from organisations having to improvise and experiment how they conduct their day-to-day operations.

Telehealth

Telehealth has been an essential tool against Covid-19. It has allowed for patients to see a doctor for when it is absolutely necessary, therefore limiting exposure and risk of spreading of the virus.

Future robotic healthcare will address a scarcity of healthcare professionals able to treat patients without endangering themselves.

However there are still limitations, as telehealth is only useful if patients are able to receive the same level of care. A recent study by Fingercare, found 58% of healthcare professionals were concerned about maintaining patients care in the long term.

E-commerce

Retailers without an online presence have been hardest hit, Primark for an example, lost a staggering £650M in sales.

According to the ONS, the amount of goods sold in March fell by 18.1% in the UK. However, online shopping as a proportion of all retail reached a record high of 30.7%. The retailers who have managed to make the shift online have been able to manage customers needs better.

Developing a digital identity is sometimes neglected by many organisations. Coivd has forced organisations to see the value of investing and developing an online presence.

Remotework

In the past 50 years there has been the rise and fall of office culture. Previously, it was common to see remote working no more than once a week in most companies. However, the virus has increased this shift- meaning office life will quite literally never be the same again.

Twitter, Facebook and Upace has released that they are allowing all their staff to work from home forever. Flexible working seems like it it is here to stay for good, and that isn’t necessarily a bad thing.

Cyber security has been more important than ever as global attacks have been on the increase. Hackers are already shifting their targets from relatively well-defended corporate environments to home offices and other offsite locations that lack similarly strong protections.

Summary

Technology is helping to fight the battle against Covid-19.

It appears that many companies that have been able to pivot and embrace digital transformation. However, the recent changes has come as a wakeup call for those who aren’t able to keep up, as Covid has just highlighted the fragility of modern times.

What are some of the ways you think digital transformation will affect the marketing industry? Feel free to leave a comment below.

How 5G will transform the Marketing industry

smart-4168483.jpg

2010 saw the introduction of 4G, providing video and audio streaming as well as the explosion of social media. 2019 is here and we are on the horizon of 5G being rolled out. While the impact it will have on mobile devices is exciting, it is but the tip of an iceberg of possible outcomes.

It is safe to say that the future of marketing is about to undergo some big changes.

IoT (internet of things)

To put it in simple terms, IoT means taking all the ‘things’ in the world and connecting them to the internet. It can range from lightbulbs being controlled by a phone app to driverless lorries and smart cities, meaning there will be more understanding in the way consumers live and marketers must prepare to serve content and engage customers over various devices.

The healthcare industry can see remote monitoring, smart sensors and medical device integration coming in. Meaning it is now time for health care marketers to develop targeted funnels for data and investigate where silos are within their organization so communication is more open and fluid.

Mass data

Data will be enhanced in real time, meaning getting the right message to the right person at the right time will be easier than ever. Also a higher understanding over consumers living and purchasing behaviour will be available. With increasing concerns over big data arise, regulations like GDPR will play a key role in keeping consumes safe.

Augmented and Virtual Reality  

They have been long hyped with claims of classrooms without a teacher or being able to try on thousands of clothes from the comfort of your home. Ultimately, it has been held back by the bandwidth capabilities of 4G, meaning 5G will the catalyst needed for its potential.

Replacing video with immersive experience will a play a key role engaging customers.

beautiful-facial-expression-female-834949

Customer experience

As brand experience is at the forefront of marketers, companies spend a lot of time looking for the biggest friction points within a customer journey. 5G can help exponentially by improving connection speeds, getting a message at the most critical moments with an ability to personalise in an entirely new way.

Ad blockers are growing issue for digital marketing. It has been reported that 36% of people use them because their advert speeds are too slow. No lag time could see consumers decrease their use of ad blockers. Meaning, marketers will be able to show ads to more people and faster.

Finally, interactive adverts will be more common. With higher data processing rates, advertisers will have more opportunities to make creative and high quality ads to engage consumers.

Products and ideas we are yet to imagine

No one could have predicted the likes of Facebook and Uber from 4G, so we are yet to see what new innovation 5G will help bring.

5G has been launched in the UK by EE in six cities and Vodafone currently has launched in 15 towns and cities (1), however it will still take time over the next year for it to be available for all. Marketers need to prepare for the competitive asset 5G provides as consumers will be able to get what they want, when they want.

The significance of the Tesco Clubcard

In 1994 Tesco had an idea that would revolutionise customer loyalty all together. This being, the introduction of the now well known, Tesco Clubcard.

Loyalty cards were nothing new at this point of time, but what made Tesco a pioneer in this game was not about trying to get customers to change their brands, but but rewarding loyal customers at the till. Not only did this this give the customer a sense of appreciation for committing more to the Tesco brand, but more people put items in their shop and returned to the store over other rivals to get more points on their card.

Screen Shot 2019-03-13 at 16.22.17.png
‘A tap is all it takes’

Problems

There wasn’t speculation about the promotion working before the launch; but rather what will happen if all customers do it and the industry be less profitable. Despite this setback, they went ahead with the issues of:

  1. The amount of data to handle with the basic technology at the time
  2. Staff training
  3. Printing the plastic for 20 million cards

Benefits

This changed the strategy of Tesco and demonstrated the importance of frequency of shoppers. By allowing a direct marketing channel to consumers, Tesco was able to have access to more data and in turn run the business better.

So why did this make such a big impact? 

Terry Hunt, formerly in charge of Tesco’s direct marketing agency at the time, said “It was the first time a mass retailer could talk to individual customers on a personal level”. Since the release, every major food retailer in the UK gives their own equivalent of the Clubcard,  thus showing how it reformed consumer loyalty.

What is disruptive innovation?

Disruptive brands are innovators who have identified gaps in the market, allowing customers to have what they really want. Companies such as Airbnb and Deliveroo are well-known examples of the success that can follow. An important aspect is that they don’t start by improving existing products, rather offering an entirely different value proposition appealing towards customers who the dominate companies in the industry didn’t value or have ignored. These are brands with such potential that it fulfils unmet market needs.

form-submission-6706-netflixdigitaldisrupter.png

New technology enables disruption, allowing companies to take risk in ever growing and developing industries. Disruptors have the ability to move fast, with companies who have been prepared to take a risk. It often solves an issue with sometimes unconventional perspectives.

What is important to remember is that disruption is generally for the benefit of the greater public. It changes integration between companies and the customer and should be embraced.

580b57fcd9996e24bc43c529.png

A key disruptive factor of Netflix was initially it didn’t go for the core customers of their competitors, like Blockbuster who offered services Netflix didn’t provide. They targeted consumers who were overlooked by competitors and gave an alternative service at a generally lower price.

With the rise of streaming videos, Netflix was able to appeal to Blockbuster’s core customers by proving a larger amount of content, that was more convenient for a lower price. Blockbuster collapsed- allowing Netflix to rise quickly. Another reason for this growth was Blockbuster overlooking them and even refusing to acquire them for just $50 million (2) back in 2000.

 

Spotify_Logo_CMYK_Green.png

In a decade Spotify transitioned from a small Scandinavian start up into a global music streaming service with over a 100 million users and an estimated valuation of $8.5 billion. What set the company apart from its main competitor, Pandora, when it first launched was the fact that it allowed listeners to choose the songs they want to play and create their own playlists. It also gave users the option to use the service for free with ads, and paid subscription being an option. In the final quarter of 2018 Spotify had 96 million premium subscribers (3).

Click here for Marketing Week’s top 100 disruptive brands for 2016 and 2017.

Using scarcity to create value

Cwn_BEjUoAA5nWh.jpg

A study asked 200 people to rate chocolate chip cookies. In one jar there were 10 and in the other there were 2. The cookies from the jar with 2 in received higher ratings- despite the fact they were exactly the same. Demonstrating how scarcity plays a role without people even being aware of it. Other research from the University of Nebraska confirmed that individuals with personality traits such as competitiveness and a need for uniqueness are more susceptible to scarcity marketing.

In social psychology Scarcity Principle is the urge to obtain something that a person feels that they will not be able to get in the future. Part of this is our survival instincts, but we also tend to value things that we cannot have and allows people to feel in control, as it shows an ability to control the environment around us.

Airlines, Amazon and Groupon use this principle well. Booking.com even have red font notifying how many times a hotel has been booked in the past 24 hours, if it’s in high demand and even when they run out of rooms:

Screen Shot 2019-02-11 at 11.01.36.png

Scarcity does not work in all contexts as it simply does not appeal to all customers. To understand what impact scarcity marketing can have, it is vital to understand the psychological traits of their intended audience and what motivates them. Measuring the target audience is needed to understand the techniques to use in a marketing strategy, as by just understanding the psychological traits of customers you are in a better position to resonate with the target audience and predict the effect of a campaign before its launch.

British Army targets millennials in new adverts

681955920.jpg

The British army has a problem. The National Audit Office report found the number of full-time military personnel was 5.7% short of the required level, and that it would take a minimum of five years to close even part of the gap. As a result, the army has put more funding into their recruitment.

An adapted version of the well known ‘your country needs you’ remodelled for the current generation of potential recruits has been released.

Millennials often get a bad reputation for being self-centred and overly sensitive. The British army however, want to take a different perspective to these negative stereotypes to see the potential strength and qualities that a younger generation can add to them. Take for an example the “SELFIE ADDICTS your army needs you and you confidence”.

A key trend in millennials is the want of a job with purpose. In a recently released statement, Major Gen. Paul Nanson made it clear that their recruitment strategy is to address the potential for greatness that sits below the surface in an interview he said that “The Army sees people differently and we are proud to look beyond the stereotypes and spot the potential in young people, from compassion to self-belief,”.  He also included that “We understand the drive they have to succeed and recognize their need for a bigger sense of purpose in a job where they can do something meaningful.”

So have the army clocked onto something big here and managed to crack their marking strategy?

One important factor to keep in mind is that, who actually identifies themselves as a ‘snowflake’ or ‘phone zombie’? This could cause offence towards the target audience and have a negative impact. It has been rumoured that many members of the army have taken a disliking towards this new style of campaign and the boy used for the “snow flakes” ad has actually resigned since it was released. I am interested to see what other people feel about this so feel free to leave a comment in the section below.

The Cambridge Analytica Scandal

will-francis-1070259-unsplash.jpg

Social media advertising is a key component today for mass scale marketing. As blanket advertising is dying off, it is vital for companies to adapt campaigns for the correct target audience. With 2.27 billion monthly active users on Facebook as of September 30, 2018 (1), it’s a specialised task to determine the intended group.

Cambridge Analytica offered a solution providing services to businesses and political parties who to wanted to use their data to change audience behaviour. It could analyse large amounts of data and used social science to identify behavioural groups to target with specific marketing material by using social media platforms such as Facebook. In 2016 the website’s founder Alexander Nix said it “was to address the vacuum in the US Republican political market that became evident after [Mitt] Romney’s defeat in 2012” in an interview with Contagious. He saw an opportunity to increase digital engagement and took it.

Through an app called thisisyourdigitallife, informed consent was used to research several hundred thousand Facebook users- saying that the results would be for academic use. Facebook’s layout allowed this app not just to collect the personal information of the people who consented for this survey, but also of all the people in those users’ Facebook social network. Information had been harvested on an unprecedented scale. However, at the time Facebook failed to alert users and took only limited steps to recover and secure the private information of more than 50 million individuals. This data was used to build a system that could profile users and target them with personalised advertisements.

This data was key influencing for political campaigns. However, it was also used as a “full-service propaganda machine” said Christopher Wylie, an ex employee and whistle blower.

Cambridge Analytica worked on Trump’s campaign for presidency. It analysed millions of data points for the most persuadable voters and their specific issues they cared about and after sending them messages to “move them to action”. In 17 states, voters were polled every day by social media and online adverts sending them messages. Cambridge Analytica claimed that it boosted the donations and voter turn out and as a result contributed to his victory.

Alexander Nix told Members of Parliament that his firm did not work for the leave vote campaign for Brexit. However, this has been strongly disputed by Arron Banks- one of the founders of Leave.EU. The Information Commissioner’s Office has made an inquiry into data and politics, with Cambridge Analytica and Facebook being a key focus. Not only this but the Electorial Commission is investigating the role of that Cambridge Analytica had in Brexit.

The UK general public were left in dark and wanted answers about what had been going on. In early 2018 both Facebook and the CEO of Cambridge Analytica, Alexander Nix, included a parliamentary inquiry on fake news: that the company did not have or use private Facebook data. However, Wylie provided evidence to UK and US authorities of a letter from Facebook’s own lawyers sent to him in August 2016, asking him to destroy any data he held that had been collected by Global Science Research, the company set up to harvest the profiles, despite Facebook saying that it removed the app in 2015 and required that the copies of the data had been destroyed.

Although its important that this technology has been identified and the truth pulled to the public eye, it does seem too late, as much of the consequences of these political campaigns have already happened not just the UK and US but India, Colombia, Kenya, Malta and Mexico. Data is what allows for modern marketing techniques to thrive, however it is important for companies to realise the full effects of what their service can do and consider the ethics behind it.

Greggs’ vegan sausage roll campaign

January has arrived, and along comes people’s new year’s resolutions, changes for self-improvement and people plastering ‘new year new me’ all over their social media. One trend that has grown in popularity since 2014 is attempting Veganuary-  meaning to try a vegan diet over January.

Demand for meat-free food increased by a staggering 987% in 2017 (1) and going vegan was predicted to be the biggest food trend in 2018 (2). Fast food chains now have growing pressure to sell vegan and plant based products. PETA released “PETA is calling on Greggs to heed this growing demand, add a vegan sausage roll to the menu, and watch the cruelty-free treats fly off the shelves”.

So what have Greggs done about this?  

First off, the leaked email. Probably one of those savvy marketing ‘accidents’ that companies do for an alternative was of attracting attention. But who cares? It was effective and enticed a devoted group of vegans to anticipate the release.

5c02546cf65c81aba24cf4c8_vegan-plantbased-greggsvegansausageroll.jpg
Source: Plant Based News 

 

Next up, the surprise mock Apple-style release

Screen Shot 2019-01-03 at 13.42.11.png
Source: inews

Poking a bit of fun at themselves, they released dramatic music that could have been in an episode of Game of Thrones, paired up with that classic white packaging along with ‘designed in Newcastle’ over the well known ‘designed in California’. This really has made an entertaining first impression.

 

 

It has even caused a tad of controversy over Twitter:

Screen Shot 2019-01-03 at 12.52.45.pngScreen Shot 2019-01-03 at 12.54.31.pngScreen Shot 2019-01-03 at 12.53.16.png

With Greggs’ social media team responding back with a host of witty responces on their twitter account to people, including big names like Piers Morgan, its really shown that the word is out- resulting in them trending on twitter. The sales numbers over this product will come of much interest to not just me, but other fast food competitors who may be also considering to release a vegan product to their range.